Verified
6/10 Okay
Nitza R.
4 Sept 2023
Liked: Location
Disliked: Check-in, communication
Great location and view
I love the apartment and the location was perfect.
Unfortunately, communication was very poor.
There were some issues I intended to communicate to the hosts but my emails and texts were mostly ignored.
Checking was poor, we were not given the code to get into the building after hours. ( luckily a resident gave it to us).
Basic supplies ( hygienic paper) was missing. I was finally advised by the manager that it’s my job to buy it.
Coming from the USA , we are not used to having to think about shopping for toilet paper for a two day stay.
Other than that Biarritz is a great town, which I have visited many times.
Next time , I will try to find a host that owns the property, instead of a management firm.
They are usually more attentive to guest needs.
What was baffling there was no attempt at trying to solve my issues and definitely never an apology.
Nitza R.
Stayed 3 nights in Sep 2023
