8/10 Good
Tina S.
24 Nov 2023
Liked: Cleanliness, check-in, communication, location, listing accuracy
First multi-generational family vacation
We had a wonderful vacation at Hacienda #5 in the La Cana Golf & Beach Club area. We had 6 adults and 2 toddlers. Marc provided excellent concierge services throughout our stay. He stopped daily to help with excursions, errands, maintenance and transport. He was very flexible and responsive. The chefs, sisters Estell and Dulce were simply amazing! They prepared meals daily. We highly recommend them. Jackie, our housekeeper had her hands full with the toddlers leaving a trail of mess in every room, constant meal clean up and our daily towel consumption. She was a saint from 7am until we crashed after mindnight! Peppe kept the pool clean and the grounds maintained. The house was in need of maintenance for a variety of reasons and we did not hesitate to communicate all issues; it helps them get even more prepared for the next visitors. Each request was resolved right away. We rented 2 golf carts for the week and they were super helpful. Not a lot of nightlife in the area, but we didn't care. We tooled in the carts to La Cana Beach Club daily, the Wesitn beach, Corales, petting zoo, eco trails, restaurants (you cannot get to a store by golf cart). We had one major safety issue with a light to the pool that short circuited. The home and pool do not have GFIC outlets. Our daughter put her feet into the pool and felt and electric shock. It was fixed immediately, but our last day had a clouded dreadful feeling in the air. The owners understood and made it right. We'd stay again!
Tina S.
Stayed 7 nights in Nov 2023