8/10 Good
Brie G.
12 Apr 2024
Liked: Cleanliness, check-in, communication, location, listing accuracy
Xaman Ha Corner
My family has stayed at Xaman Ha Condos 5 times over the last 12 years. We have had a different unit each time but love the location.
The location, check in, and communication, With 5 Star Properties was good. Similar to other times we have been there whether it was an owner or other property management company.
The unit it self is on the end/ nice location. Be aware if you have people with mobility issues there are quite a few steps.
Inside the unit is typical to the others- three bedrooms. Sparely furnished but with decent cookware and appliances.
Master bathroom has a tub and shower curtain which we had not seen in other units. Usually they are all tile in all the units. The master shower was a little dim.
Beds were all comfortable. Couches have some stains as noted from other guests.
We had an issue with the AC in the master for 2 nights and they brought fans. It was working on the last night but seemed it had some sort of issue with the board of the unit- maybe on the way out. Hopefully that’s fixed.
The only other downfall was the cleaning service was sub- par to every other time we have stayed. They usually come every other day and will make beds, fold towels and swap if dirty, trash in bathrooms and kitchen, recycling taken out and new dish towels plus new water jugs. We arrived Thursday and had a cleaning Saturday but did not get another cleaning until 5 PM on Tuesday. 5 star was responsive however for the cost this was disappointing.
Brie G.
Stayed 7 nights in Apr 2024
