2/10 Terrible
Carrie O.
18 Mar 2024
Disliked: Check-in, communication, listing accuracy
Extremely disappointed
I really don’t like giving bad reviews, but we had a terrible experience with Vrbo and the host of this property. We were a group of 8 visiting Savannah from Indiana to celebrate St. Patty’s Day. We booked our stay in December and paid in full and received my confirmation. We arrived at the property around 9 pm only to find that check in info wasn’t working. We were standing on the porch and could see people inside. I rang the doorbell and texted the host and no answer. Finally called the hosts number. He came out and told us he didn’t have our reservation and that he pulled the listing for that particular weekend from Vrbo for personal use. He also told us that he had to cancel a reservation for that weekend a year ago. Not sure what to believe because I immediately called Vrbo and they didn’t see that he pulled the listing and said my reservation was good.
So there we were standing on the front porch with our bags and groceries for the weekend with no where to stay! Vrbo said they were trying to find a place for us to stay, but because it was a very big weekend in Savannah there was no availability. They only rooms we could find were at the Hyatt downtown for almost double what we already paid to Vrbo. Vrbo would not cover our Hyatt stay because we booked directly through the hotel and not through Vrbo/expedia/hotels.com. We checked those sites but they said no availability. I also have screenshots to prove that. We had a great time, no thanks to this host and Vrbo.
Carrie O.
Stayed 3 nights in Mar 2024