6/10 Okay
Valerie J.
22 Apr 2024
Liked: Check-in, location, listing accuracy
Disliked: Cleanliness, communication
South lake
Our stay started aweful, the place was so disgustingly dirty that in order to sleep there and shower we had to wash and dry everything. Walking without shoes anywhere in the home would have been unhealthy. Floors needed sweep vacuum and mopped. Surfaces were all dirty, dust ,pet hair and sticky grime. Same
for small appliances and freezer. Full garbage can with dirty diapers, clothing articles and foods on floors. We 3 cleaned for at least 4 hours and the place was still in need of a deeper clean further under furniture. There was an inadequate response from owners (no local property manager). A small refund was given which would not have been enough to pay a proper cleaning company for the cleaning we had to do to make things healthy and clean enough to stay. VRBO was really not helpful either they told us to consider taking what the owner was offering as a discount because there were no alternative places to stay in the area and the owner could cancel the reservation leaving us with no place to go. The location is great.
Valerie J.
Stayed 4 nights in Apr 2024