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2/10 Terrible
William H.
22 Apr 2024
Won't rent from them again
Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was more than happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Poor. Showed up to a major landscaping effort underway that was fine, except it took the entire stay to do a major landscaping update. Tons of limbs, leaves, even c in the pool. Took a parking soit and loud, but I understand that it happens. Pool heater that I paid $470 to heat (higher than anyone else in the market), hadn't worked in a long time. Pool person said they just got hired that day. Meanwhile, the heat was supposed to be on the day prior (and I paid for it). I texted & called nicely and very respectfully each day. Every single time I got a response that said that they would check with either operations or the pool company or the owner and get back to me. Not once did someone get back to me for any of the 8 times that nicely asked. Pool was never heated and they said they would refund my heating fee, but never did. The only way to get my $470 back was to show Amex the text messages that showed their lack of any sort of follow up/professionalism and get Amex to cancel/credit my account. Not exactly a professional management company. I've heard of several others having similar experiences with Benchmark. We rent every year and with a bunch of other friends. We all will rent from any other management company moving forward. All it took was someone to follow up once with a simple solution. Avoid Benchmark like the plague. Also, the Seacrest Beach access is sooo incredibly painful. We rented 2 chairs and an umbrella from the only company that runs that small beach. So glad we did, there wasn't a single grain of sand to spare for those that didn't rent. We have talked about buying a home in this community, but the Beach access is a deal breaker. Not a . management company issue at all - a community issue.