2/10 Terrible
Tina T.
28 Apr 2023
Very dissatisfied
I rented this home for my birthday and thought it would be a place that I would have no issues and it would look exactly like the photos in the rental listing. For an expensive amount a night I was beyond disappointed with the dirt throughout the whole interior of the property. From the unbelievable number of dirty fingerprints on the doors, light switches and kitchen cabinets. The base boards, trim, and railings in the house were all full of dust and dirt. The utensil drawers in the kitchen were full of dirt and strings of hair. The couch and area rugs had stains on it. I could go on and on and on. The hot tub was advertised as working and it was dirty and not functional with no water. I contacted the management company Vacasa to make the situation right and they had two of their cleaning people come out to clean what they thought was enough which they didn't even touch the surface of all the dust and dirt. I didn't want this to ruin my birthday but of course it did and caused a major inconvenience. I decided to leave the following day because I was appalled by how this was handled by the management company Vacasa. One of their admins came out to inspect the place while I was there and could not believe what she was seeing with her own eyes. The cobwebs everywhere and the dirty floors. For such a beautiful home on the water it is a shame that it was so dirty and not sanitized. I will never rent a home that is managed or hosted by Vacasa. I spent days and hours fighting the charges and if I did not take photos and video of the conditions I would not have gotten only their fees back and one night of my stay as a refund. My trip was ruined due to the conditions of this home and how the management company handled it all. I was told over and over how they dropped the ball and how apologetic they were. Thanks but no thanks - you ruined my trip!!!
I even reached out to the CEO of Vacasa via LinkedIn. I didn't hear back from him which was very disappointing. If this hope doesn't have a deep cleaning it should not be on any site for rent. I am highly disappointed that I did not receive more than just one night of my stay and some cleaning fees. I'm hoping that the owners of this property were notified of the situation, and they will hire another company to manage them.
Tina T.
Stayed 3 nights in Apr 2023




































