2/10 Terrible
Kristin G.
14 Apr 2024
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Nightmare
This experience with this vrbo owner has been a nightmare and ruined our family vacation. The pool was not working or even clean or any pool heat. The internet was not working we thought ok must be the connection so husband being in IT does all his things nothing worked call the internet provider the owner has not paid the bill. So now there is no TV no pool and for sure no pool heat because the pool is not even running and completely disgusting. We have AT&T for our cell
Provider and that was not working in the house. Have to walk down the street to call VRBO after reaching out multiple times to the owner with no response. They could also not get the owner on the phone either. Called VRBO again the next morning after packing up and leaving the house because we can’t stay there with no phone service and a 4 year old with no access to anything movies-tv phone service pool nothing. The ad also says free pool heat and free breakfast which is also false advertising because there is NO breakfast not even a mention of a breakfast. We had to find another house to stay in on a Saturday that we were supposed to be enjoying Disney. VRBO got in touch with the owner Saturday 4/6/24 said they would refund us. It is now Sunday 4/13/24 and there is still no refund. I have all the pictures and videos as well as all of the “correspondence” with this owner and I have never encountered anything like this. I am also not one to leave reviews but I would not wish this experience on anyone.
Kristin G.
Stayed 7 nights in Apr 2024
