We have stayed in Gulf Highlands for over 10 years and never had the issues we had while staying here this week. The worst part is the host, despite many pics and back and forth conversations, dismissed multiple issues as minor problems. We were told 3 hr before check in a leak was found by the cleaners and plumbers were fixing it. We have no problem with that, things happen. Once HVAC was done they told us no leak was found but holes were cut into the ceiling and they would update owners. We checked in Sun at 4, as plumber was leaving. We go to use the restroom downstairs and saw how dirty is was. Reached back out to host to let her know and that the kitchen sick was also nasty. The cleaning lady did come back and clean the bathroom and sink, letting us know she was in a hurry earlier and didn't even know that was a bathroom. Meanwhile, some of our groceries were delivered for the week and we started putting things up and noticed the fridge was not cool, 61 was the temp. We let the host know with pics, again, it was Sunday so the host would reach out to the appliance people, hopeful for repair on Mon. I asked what she suggested we do with our groceries and she told us to use our coolers and get ice. We cooked the cold food that night to not loose the food. We bought ice and used the 2 small coolers we brought from home for the rest of the cold food. Monday plumbers came back. She did communicate them coming and going with me, as requested, being I had teenage girls that I di