Minutes from Irelands #1 Beach!!

Hi Ciara, Delighted to hear you enjoyed your stay! Thanks again for staying with us. Hope to hear from you again. Regards, Mark

Thanks Kathy for staying with us. I'm delighted you enjoyed your stay it was our pleasure as you are terrific guests! Hope to hear from you again. Regards Mark

Thanks very much Ninette!! It was a pleasure having yourselves stay and delighted you enjoyed your time in Curracloe!!

Thanks Paul! Delighted you enjoyed the house and your stay we were more than happy to have you as guests. Curracloe is a outstanding area to holiday and we're delighted to be able to 'introduce' people to it. Hope to hear from you again!!

This review is highly inaccurate. It's actually ridiculous that I have to respond to this. I took this booking and spoke to the party coming to the house before they stayed. I said as I always do, If you have any problems ring me straight away. I heard again from the party hours later after they had locked themselves out of the house and were in the process of leaving. They described the house as being in a uninhabitable condition for the "reasons" stated previously. I knew first hand this was fiction because I had been in the house a day previously. The party then asked for a refund. I offered to send my cleaner (the same cleaner I have had for 10 years, who I've NEVER EVER had a complaint against, who has had guests leave gifts for her because they are so happy with how the house is presented, and I could go on....) to come back and address the "issues" these people had. They refused this offer, spoke in a highly emotive tone, as if they had been through some sort of trauma, saying that they HAD to leave and that there was "no harm, no foul" and that the would "not post a bad review". I inspected the house after they had left and it was perfectly presentable, albeit the shower and bed had been used by them, a detail not mentioned to me in our previous conversation. Apparently these items were not so repulsive. There were no cleanliness problems with the fridge, couch, floor etc... or any of the rest of the house for that matter and to say that it would "take weeks" of cleaning to make it right is just as crazy as it sounds. For reasons, best known to themselves, these people wanted to leave and were hoping to get paid to do so. When these people found that I was unwilling to follow them down the nonsense trail, we find ourselves here.

Thanks very much Anne! We're glad to be part of you Christmas holidays and your most welcome back again.

My apologies. I regret the unintentional failure to communicate with yourselves prior to your arrival. I understand that the response on the website states that 'I'll be in touch with details prior to your stay'. I had tried to contact yourselves to no avail prior to your arrival at the house but the weather storm 'Jorge' was playing havoc with the mobile networks and communications. That was demonstrated when we were finally able to speak on the phone but we could not complete the phone call and had to communicate through messaging. I also could not switch on the heating system remotely as that is operated on a mobile network as well that was down for most of the day. This was an unfortunate experience for yourselves and I appreciate your disappointment in being inconvenienced.

Thanks so much Derek for the review. We're delighted you enjoyed your stay and hope you might stay again. We strive to have all of our guests enjoy 19 River Glen as much as you did! Regards, Mark