4/10 Poor
rhedhott99
19 Mar 2024
Liked: Cleanliness, location
Disliked: Communication
Don't let the nice pictures fool you!
Beware of bad customer service. The house is beautiful but the upcharge for the heated pool and jacuzzi is a hoax. Friday the jacuzzi did not heat up at all & no bubbles, the pool never heated up while we were there, the property manager was unwilling to give me any refund. There was a ridiculous leak in the master room downstairs from the master bathroom upstairs which I had to use towels to clean the water and all I was told was not to use that bathroom; I took a video because it was leaking like a water faucet. There was 14 of us they gave us limited towels and I had to beg for more, it was like the other person in the rooms weren't supposed to bathe! We bought our own pool towels and for what because the pool wasn't heated and I paid for the service. When they fixed the jacuzzi the following day it was wonderful, it worked well, but the pool never got warm. I am a firm believer in customer service and I should have been compensated for the leak in my room I had to clean up and the fact the pool wasn't heated & we couldn't even use the jacuzzi until Saturday night when we got there Friday. They give zero supplies except 1small trash bag for 14, we eat out nowhere to put our trash give us bags to clean up, I am NOT traveling with trash bags! No tea or coffee bags, no welcome bottled water or breakfast snacks. They're bare minimum cheap. And there should be shampoo, conditioner & body wash dispensers, or small travel ones, like I said bare minimum cheap, bring supplies smh.
rhedhott99
Stayed 3 nights in Mar 2024
