There was some initial frustration dealing with Vacasa. Just days before our trip I got a text that our reservation was pending cancellation, but no reason why or how to resolve it. I replied to the text and replied to a previous email and got no response. I called their main ph #, waited on hold for over 30 min and eventually hung up. I found another ph # and finally connected with someone who simply said “yep everything looks fine you’re now confirmed”. Ironically our most recent trip prior to this was also managed by Vacasa and also had problems...so this will be the last time we ever book a place managed by them.
Once we arrived, the check-in was fine and the room initially seemed great. We were a family of 4 and the layout and location were just fine. We were quite nervous to learn our room was right beside the elevator, but we didn’t notice any add’l noise. After a few days of staying we started to notice many things: the place was really not that clean (many stains on the furniture, curtains, walls) and many maintenance/other items; multiple light bulbs out, master shower “still” doesn’t drain...see previous reviews...master toilet often continues to run, broken/old patio furniture, main bath vanity coming off the wall, cheap blinds means bright master bedroom when the sun rises, poor quality mattress, dishwasher soap dispenser not working properly...
I stay at numerous short-term rental properties and I’ll gladly report the odd item that needs attention, but, based on my experience, I made a very intentional assumption that some/all of these items have been unresolved for a long time and it was unlikely Vacasa was going to care about resolving them while we were there...so no, I didn’t waste my time even attempting to report the long list of issues.
The beach was great! The splash park and pools would get a 2 thumbs up from the kids. If you come with relatively low expectations, you will most likely have a wonderful time and give it a higher rating than I am.