6/10 Okay
Frida C., Houston
11 Jan 2024
Liked: Check-in, communication, location
It was ok…
Our family traveled to winter park for our Christmas vacation we liked the property until we noticed the heater was not working and immediately contacted the property owner since we had our 1 year old. The owner sent someone the next morning around 9am to fix the issue. The maintenance makes assured us they fixed it and it would start warming up eventually. When we arrived back at the condo at 7pm it was still freezing cold as it was 9 degrees and the property is on the third floor. We then contacted the owner again and he brought heaters since it was too late to fix it. The next day another male came to fix the heater as we got ready to go out for the day. Thankfully after all the hassle he was able to fix it while we were out of the property. We were not aware that they would be walking in the property while we weren’t there but we’re glad to finally have the heater. The owner typically replied within a timely manner but was not very considerate as all he offered were his apologies for the inconvenience caused to our trip.
Also… not a big deal but he also did not leave very many cleaning supplies for our 7 day stay. That including a broom and mop. When I asked him he said they “disappear” when other guest have used them. After being asked he was did drop off a broom and mop but we went to get other supplies such as soap, bleach and others due to smells in the property. Overall,we were satisfied with the location but it was one of the worst experiences with Vrbo.
Frida C.
Stayed 8 nights in Dec 2023