4/10 Poor
Susan D.
18 Mar 2024
Liked: Communication
Disliked: Cleanliness, check-in, listing accuracy
Multiple issues with property
We were unable to get into the unit with code provided as somehow it was offline. It took several calls to the manager who provided us with a universal code which got us in the door. The TV and internet were not working. Several more calls to manager who tried to coach us how to reboot the system with no results. She instructed us to call the internet company to set up a time for them to come evaluate the system. She could not understand why the TV was not working as it worked for the last tenants. So on Friday and Saturday went to a bar to watch our Big 10 team. Someone got the TV working while we were out, the HDMI port was not working on the TV, so changed it to satellite On Sunday morning, internet repair was to be there between 9-10. At 10:10 I called the manager who said he was there, but he was at the wrong unit. So hour and half later, he decided the modem was bad and replaced it. So after 2 days we finally had everything promised. The unit needed painting with many cracks in wall and tile floors. Location was adequate with good parking, beach outside our patio. No smoking but unit beside us were smoking on their deck. Did not want to deal with these issues when on vacation. Should not have been our responsibility to arrange for internet service and have to be there. Always pleasant when I called, Just feel overpriced for what we got.
Susan D.
Stayed 4 nights in Mar 2024
