The experience from start to finish was amazing. We arrived and were greeted by a very friendly and helpful woman who opened the apartment up for us, showed us how to use the appliances, and toured us through the apartment. The apartment was impeccably clean. I rarely sleep well on vacation, but our whole family slept better than at home the entire nine nights that we stayed here, which meant that our time in Madrid was so much more enjoyable. We found that while we loved being out enjoying the city, we really loved coming back to the apartment and made sure to include more rest hours than we normally would because it was so comfortable. The windows are what make the apartment so fabulous- beautiful and full of character, with the best views of the city below and so much natural light to brighten the space. We loved reading while looking out at the city. Also to note, you are in the middle of a busy, ideal tourist spot and still have very little noise- hard to find that. Washing machine worked great. Showers were warm and easy to use. Building has character and charm. Next to lots of great restaurants (Mimi's Creperie was our favorite, as well as all of the pastry shops). Perfect for families with the layout of the two rooms and bathrooms, and incredibly safe. Highly recommend staying here. We truly felt so thankful each day and would stay here again if we visited the area in the future.