Stunning 5Bedroom Home on Huge Lot with Heated Pool Near Beach

I'm glad you love the house Sorry that the pool was not in operation we had mechanical problem with the pool and took us 3 days to fix the problem we will give you discount on your next staying

We’re sorry to hear that your stay did not meet your expectations. Please note that the bicycles were inspected and confirmed to be in good working condition prior to your arrival. If any issues occurred during your stay, we were not made aware of them at the time, but we would have been happy to assist right away if notified. Regarding supplies, we provide a starter set of essentials — including three rolls of toilet paper per bathroom and two rolls of paper towels — as outlined in the listing and communicated prior to your stay. Guests are responsible for replenishing these items as needed. Basic cooking seasonings and condiments are also provided; you passed you are welcome to bring any specific items they want. We would also like to note that the property was left in poor condition after checkout, with dirty dishes and excessive trash left inside rather than in the outdoor bins. We kindly remind all guests to follow the checkout guidelines to ensure a pleasant experience for everyone. We appreciate your feedback and will continue working to maintain clear communication and high standards for our guests.

The previous clients broke the front door bracket, because the doors are imported from Europe so we have to order the brackets and takes about a few weeks for them to come in. All appliances and oven was in good working order before your arrival. Each fan in the house has it own pull line to turn the fan speed up or down and also has a line to turn on and off the light. The laundry door came out of the track and that was easy fix. The shed in the back are fixed and closed, we keep only garden equipment in there nothing for clients. The drapes are not old and outdated they are a couple months old. There are many access points to enter and exit the kitchen and Livingroom from the pool area. We brought an electrician to the house and he found only one outlet not working and was fixed.

Your story is misleading The house was not clean when you arrived because our cleaning crew got Covid and they didn't come to the house to clean When you call my secretary (by the way she speak good English) from the Airport and asked her for early check in she told you that she will call cleaning crew and find out if is possible That was the time when we founded that the cleaning crew didn't go clean the house because they were sick . We had to find another cleaning crew to do the job that is why my secretary told you that the early check in will be impossible plus the house will be ready not at 4 pm but 6 pm and we will refunded you cleaning fee $250 ,so you could go to the restaurant for lunch or diner and in the same time the new cleaning crew will clean the house If you got Covid when you got home ,that was not from our house because myself, or our new cleaning people were not sick ( The sick cleaning crew never went to the house) so you couldn't get from them. I think because you were traveling that day you could get Covid from many places Airports, Planes, Car Rental etc.. so that might be source of your Covid I didn't pay you 50% refund you asked for , because I thought that was not fair that you just lost 2,5 hr of staying in the house and you asked me to refund you $2000.00 I thought because I already compensated you for that cleaning problem that should be enough. We have pest control service that is going to the house every 2 weeks so we never have problem with any pest but small Lizards outside the house are part of Florida living You told me that you will put bad review if I don't refund you 50% of your stay and that is what happened