2/10 Terrible
Ken G.
31 Mar 2024
Liked: Check-in, location, listing accuracy
Disliked: Cleanliness, communication
Cockroaches
We checked in on Saturday with two other families. On Sunday, one room woke up to a large cockroach on the curtain in the second floor master bedroom and another one came flying out of that room’s sink. We called our property contact immediately and they told us that someone would be out with traps on Monday and an exterminator would be out on Tuesday.
On Monday, they came and put the traps on the counter tops in the kitchen and bathrooms, which apparently isn’t even where they are supposed to go. So we spent the rest of the vacation seeing the unsightly traps. Also on Monday, we discovered cockroach #3 in the second floor master bedroom.
On Tuesday, nobody showed up to spray. Nobody called to tell us they weren’t coming.
On Wednesday night, we called our contact back to complain. They basically told us we were overreacting and that they are palmetto bugs. A quick Google search told us that a palmetto bug is the exact same thing as a cockroach. At this point, they offered to refund us $150 out of the almost $6,000. Half of the guests wanted to leave at this point due to the roaches and the contact’s rudeness.
On Thursday, the management company showed up to spray with a spray that we could have bought at Walmart. The man came into the kitchen and sprayed while two of us were making breakfast for the families. He didn’t ask us to step aside or cover the food.
On Friday, we woke up to cockroach #4 and #5. We immediately packed up and left.
Terrible experience.
Ken G.
Stayed 7 nights in Mar 2024
