4 Mi to Dtwn Truckee: Tahoe Donner Home w/ Hot Tub

We’re glad you enjoyed the great location and wonderful hot tub! Cleanliness is a top priority for us, and we apologize for your experience. We have replaced our cleaning crew with a new team to ensure our thorough standards are consistently met. This property does not allow pets, but a prior guest brought an animal without authorization; to prevent this from happening again, we have replaced the bed linens with brand-new cotton sheets. Our records show no communication received during your stay, but if notified, we would have sent our team immediately to resolve any issue and make your stay comfortable. Thank you for your feedback, as it helps us continuously improve.

We want our guests to rest easy when they stay with us, and we appreciate you taking the time to share your feedback. We followed up with the homeowner after reviewing your comments, and they wanted to share the following:- The listing accurately reflects the home’s sleeping arrangements, which include three beds that accommodate two guests each, three bathrooms (two with showers), and a loft area. Additional bedding for air mattresses is stored in designated closets, including an upstairs closet intended to be accessible to guests. The living area also includes a sectional sofa that may be used as an additional sleeping space if needed. We’re reviewing the storage setup to ensure linens are easy to locate and addressing any access issues to prevent confusion moving forward. We’re reviewing the storage setup to ensure linens are easy to locate and addressing any access issues to prevent confusion moving forward.- The home is professionally cleaned between stays, and linens are washed using detergent as part of standard cleaning procedures. Laundry supplies are stored in the laundry area cabinetry, and we regret if these were not easily noticed during your stay.- Home systems and furnishings, including ceiling fans and remotes, are checked prior to arrival. While spare batteries are not typically kept onsite, we would have been happy to assist had this been reported during the stay. Feedback like this helps us improve preparedness for future guests.Thank you again for sharing your experience. Guest feedback is valuable as we continue working to improve clarity, comfort, and consistency for future stays.

Hi Greg, we’re happy to hear you enjoyed the home’s location and had a great time on your skiing trip! We followed up with the homeowner after reading your feedback, and they wanted to share the following: - Thank you for bringing this to our attention, we will be ordering new sheets and comforters to ensure all bedding is fresh and comfortable for future guests. - We addressed your concerns with our cleaning team to ensure they pay closer attention to detail, so future guests don't share the same experience. - Unfortunately, the hot tub cover is heavy by design, but we’re glad you were able to enjoy the hot tub once it was uncovered. Thanks for letting us know about your stay!

Hello Matt, thank you for letting us know about your stay! The owner wanted to share the following: - We are deeply sorry for the issues you encountered during your stay. The guest prior to your reservation turned the fireplace off and a technician was needed to re-light the pilot so we were not able to get it fixed while you were in the home. The fireplace has been fixed and is now in working order with a sign for guests to not turn it off. - The previous guests also reprogrammed the temperature setting on the Nest thermostat. We have readjusted the setting and have placed a sign near it asking guests not to adjust it. - Your reservation was on New Year's weekend which was a busy holiday with extreme weather conditions. The property manager had a lot of requests to get through and responded to you as quickly as possible. We pay for a shoveling company called Elements that cleans the driveway every day but was backed up due to the holiday season. We appreciate your feedback as it helps us to improve for our future guests!