8/10 Good
Glenn B., Bettendorf, Iowa
8 Sept 2023
Liked: Cleanliness, check-in, communication, location, listing accuracy
Loved the house...pool, not so much
When we arrived the pool was somewhat cloudy and there was debris on the bottom. We checked the water chemistry with the test strips at the house and found that there was ZERO free chlorine. We called the property manager who sent the pool man over and he told us that the automatic chlorinator had failed a couple of weeks before and that the property owners had decided they would just add chlorine to the pool directly. He did add chlorine and when we checked it after several hours the free chlorine was still Zero! Without a minimum of 3PPM of free chlorine it would be like swimming a petri dish. They returned over several days at our request but never "shocked" the pool sufficiently to get above Zero free chlorine. After 4 days we reached a level of 3PPM and felt comfortable to have our kids use the pool. We lost 4 days use of the pool.
The property manager did a good job responding to this issue and providing some compensation for not having use of the pool. The property owner knew of this problem weeks ahead of our rental but did not provide daily upkeep of the pool or communication with the property manager. It appears we were the first rental of the year and took the brunt of their poor pool maintenance.
The proximity to the lake access is accurate but it should also state that you are about 65 steps above the lake level making use of the beach difficult for those with poor mobility.
Label the switches on the main level as there function is not intuitive.
Glenn B.
Stayed 7 nights in Jul 2023
