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10/10 Excellent
Jan
10 Oct 2022
Wonderful stay
We loved the house and it's facilities.
The help of Toni and Isabel was great! They answered our calls for help instantly. Explaining the airco-timer, arranged for an beach umbrella, came for a non-functioning oven.
So the excellent rating on service is for them!
In the run-up to our stay we appreciated the quick response from 5starshome on our questions. You're information was clear.
We want to give you feedback on 3 issues:
- after booking there are 3 paying moments clearly set with a date. Far before the second and third pay moment we received a mail insisting us to pay, 'otherwise our reservation couldn't be garanteed.' We experiencend this as threatening. We suggest you reconsider the text in your mailing.
- we were not amused when we arrived (after 6 pm) and didn't find the 2 childbeds and chair's, which were reservated by booking.
- we also reservated 2 welcome packages (à €95,-) . they weren't there either! That was a big disappointment, because it was a surprise at the start of our weddingjubilee family holiday! Andreea promised us we would be called back on monday: untill now, nobody did. We only heard that we will get our money back (When??).
We missed you're attempt to find a solution.
We suggest that you check the house, before arrival of guest, especially on these extra's in the reservation.
The only minus in the house is the very hard mattrasses. If you can do something about that, the house is perfect! )