Haugh 4 Bedroom House - Inverness

Thank you for taking the time to share your detailed feedback about your recent stay with us. We are pleased to hear that you found the bedrooms clean, the bathroom and additional toilet spotless, and the towels to be of good quality. We are also glad that you appreciated the convenient location, with easy access to the town centre, river, castle and nearby attractions, and that you felt the accommodation offered good value for the area. We are sorry, however, that some aspects of the property did not meet your expectations. We appreciate your comments regarding the communal areas, kitchen, fridge cleanliness, blinds, curtains, wallpaper and the overall condition of the property. Cleanliness is particularly important to us, and your comments regarding the fridge will be reviewed with our housekeeping team. We will also pass the maintenance and presentation points raised to the relevant team so they can be assessed and addressed where necessary. We take all guest feedback seriously, as it helps us identify where improvements can be made. We appreciate you highlighting both the positive aspects of your stay and the areas where you feel further attention and investment would improve the property. Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you again in the future and provide an improved experience. Best regards, mySTAYINN Team