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Serendipity Treehaus | Chic Cheshire Village Home 1 Mile from Black Mtn

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Welcome to Serendipity Treehaus!
Open living room area with gas log fireplace and TV (cable and streaming available).
Cozy up around the outdoor fireplace on the stone patio.
High-end kitchen featuring Viking appliances, dishwasher, and standard drip-style coffeemaker.
High-end kitchen featuring Viking appliances, dishwasher, and standard drip-style coffeemaker.

Reviews

8.8 out of 10
Excellent
2 bedrooms2+ bathroomsSleeps 4

Popular amenities

  • Onsite parking available
  • Kitchen
  • Washing machine
  • Air-conditioning
  • Barbecue
  • Balcony

Explore the area

View map
Black Mountain, NC
  • Place, Black Mountain Center for the Arts
    ‪2 min drive‬
  • Place, Swannanoa Valley Museum
    ‪2 min drive‬
  • Place, White Horse Black Mountain
    ‪3 min drive‬
  • Airport, Asheville, NC (AVL-Asheville Regional)
    ‪27 min drive‬

Rooms & beds

2 bedrooms (sleeps 4)

Bedroom 1

1 King Bed

Bedroom 2

1 King Bed

2 bathrooms, 1 half bathroom

Bathroom 1

Bathtub · Toilet · Shower only

Bathroom 2

Toilet · Shower only

Half Bathroom 3

Toilet

Spaces

Deck or patio
Porch or lanai
Kitchen
Balcony
Dining area

About this property

Serendipity Treehaus | Chic Cheshire Village Home 1 Mile from Black Mtn

The definition of Serendipity is the occurrence and development of events by chance in a happy way. The homeowners feel it was very serendipitous that they found this lovely home! They would love to share their special place with you. It's a perfect getaway for one or two couples. Both bedrooms have king beds and en-suite bathrooms. Serendipity is located in the charming and quaint Village of Cheshire, just one mile from downtown Black Mountain. You can walk down the street and dine at Beradu, Sake Sushi, or Black Bear Tavern.

This amazing home was previously selected as Home of the Month by the Raleigh News and Observer. This award is a collaborative effort between the paper and NC State University's School of Design through its home environments design initiative. Blending softly into the hillside of this desirable Village of Cheshire community, the architect, Thomas Lawton, made use of native stones, cedar shingles, and native landscaping. Outdoor rooms were created with covered porches and a terrace area carved out of the hillside. Inside, a loft-like interior includes clean, modern lines and lots of windows.

House Layout
Main floor- Full kitchen featuring Viking appliances; Half bath; Open living room area with gas fireplace and TV (cable and streaming available); Dining table that seats 4; Deck with a dining table.
Upper level- Primary loft with King bed, TV, and a luxurious full bathroom with a walk-in shower and soaking tub.
Lower level- Bedroom with King bed, TV, and a full bathroom; Lower-level patio and additional entrance.
Outdoors- Stone patio with outdoor fireplace by main entrance.

Please note: The owners offer a 10% military discount year-round to military service members.

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House Rules

Check in after 4:00 PM
Minimum age to rent: 25
Check out before 10:00 AM
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Children

Children allowed: ages 0–17
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Events

No events allowed
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Pets

No pets allowed
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Smoking

Smoking is not permitted

Important information

You need to know

Property # 1752575vb
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit

About the area

Black Mountain

Located in Cheshire, a neighbourhood in Black Mountain, this holiday home is in the mountains. Swannanoa Valley Museum and Arrowhead Monument are local landmarks, and some of the area's attractions include The Merry Wine Market and Black Mountain Center for the Arts. Ten Thousand Villages and Holden Visual Arts Center are also worth visiting. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails and mountain biking in the area.
View more Holiday homes in Black MountainOpens in a new window
Map
Black Mountain, NC

What's nearby

  • Black Mountain Center for the Arts - 2 min drive - 1.8 km
  • Swannanoa Valley Museum - 2 min drive - 1.8 km
  • White Horse Black Mountain - 3 min drive - 2.1 km
  • The Merry Wine Market - 3 min drive - 2.1 km
  • Biltmore Estate - 19 min drive - 29.3 km

Getting around

  • Asheville Regional Airport (AVL) - 30 min drive

Restaurants

  • ‪Starbucks - ‬14 min walk
  • ‪McDonald's - ‬16 min walk
  • ‪Wendy's - ‬14 min walk
  • ‪Recess Coffee and Baked Goods - ‬3 min drive
  • ‪Taco Bell - ‬13 min walk

Frequently asked questions

Is Serendipity Treehaus | Chic Cheshire Village Home 1 Mile from Black Mtn pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Serendipity Treehaus | Chic Cheshire Village Home 1 Mile from Black Mtn?

As of 10 May 2026, prices found for a 1-night stay for 2 adults at Serendipity Treehaus | Chic Cheshire Village Home 1 Mile from Black Mtn on 14 July 2026 start from AU$337, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Serendipity Treehaus | Chic Cheshire Village Home 1 Mile from Black Mtn?

On-site parking is available at the property.

What time is check-in at Serendipity Treehaus | Chic Cheshire Village Home 1 Mile from Black Mtn?

Check-in begins at 4:00 PM.

What time is check-out at Serendipity Treehaus | Chic Cheshire Village Home 1 Mile from Black Mtn?

Checkout is at 10:00 AM.

Where is Serendipity Treehaus | Chic Cheshire Village Home 1 Mile from Black Mtn located?

Located in Cheshire, this holiday home is within 2 miles (3 km) of White Horse Black Mountain, Black Mountain Center for the Arts and Swannanoa Valley Museum. The Merry Wine Market and Lake Tomahawk are also within 2 miles (3 km).

Reviews

8.8

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
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Rating 10 - Excellent. 24 out of 33 reviews
Rating 8 - Good. 3 out of 33 reviews
Rating 6 - Okay. 3 out of 33 reviews
Rating 4 - Poor. 0 out of 33 reviews
Rating 2 - Terrible. 3 out of 33 reviews

9.2/10

Cleanliness

9.4/10

Check-in

9.4/10

Communication

9.8/10

Location

9.4/10

Listing accuracy

Reviews

Verified

10/10 Excellent

Scott W.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Fantastic find with convenient location to many spots we had planned to visit. Enjoyed the trip and will stay there again on our next trip. The host was easy to communicate with.
Stayed 3 nights in Apr 2026
Response from VrboOwner on 7 May 2026
Scott, thank you so much for sharing your experience! We're delighted to hear that you loved your time at Serendipity Treehaus and enjoyed its proximity to nearby attractions. It's also great to know that your communication with our team helped make your stay even better. We appreciate you trusting us with your mountain getaway and can't wait to welcome you back!
Verified

10/10 Excellent

Susan M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Wonderful place!

Absolutely beautiful home. Great location.
Stayed 4 nights in Feb 2025
Response from VrboOwner on 18 Mar 2025
Susan, we're so delighted you loved your time at Serendipity Treehaus! We appreciate your feedback and hope to host you again very soon.
Verified

10/10 Excellent

heather c.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Relaxing weekend retreat

We absolutely loved this place! It was extremely clean and met our needs. We especially loved the attention to detail and how the interior decor was a reflection of the outdoors. We will definitely stay here again!
Stayed 2 nights in Oct 2020
Response from VrboOwner on 28 Oct 2020
Heather, we're so delighted to hear that you had such an exceptional getaway at Serendipity Treehaus and loved the clean, well-appointed interior and relaxing atmosphere. We really appreciate you choosing Greybeard Rentals and taking the time to share your complimentary feedback with us, and we look forward to welcoming you back in the near future!
Verified

10/10 Excellent

doug c.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Quick trip

We met some friends for a long weekend. What a beautiful house and neighborhood. The house was close enough to town to make it convenient but secluded enough to get away. We ate the last night right there at Saki Sushi and really enjoyed that as well. I highly recommend anyone staying here.
Stayed 4 nights in Apr 2025
Response from VrboOwner on 5 May 2025
Doug, we're so happy to hear you loved your time at Serendipity Treehaus and enjoyed its location in Cheshire Village. Sake Sushi is definitely a favorite of ours as well! We can't thank you enough for your review and recommendation to fellow travelers, and we're excited to host you again in the future.
Verified

10/10 Excellent

Melissa B.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great location-comfortable

Sweet neighborhood-great location! Enjoyed hiking and exploring nearby towns. Had a need for a repair and the response was very quick and efficient:) thank you for relaxing and comfortable accommodations:)
Stayed 5 nights in Apr 2023
Response from VrboOwner on 29 June 2023
Melissa, we're thrilled that you had such an exceptional getaway at Serendipity Treehaus! We're also very happy to hear that the Greybeard team was responsive and helpful when something came up during your stay. We appreciate you reviewing and recommending us to future guests, and we hope to host you again soon!
Verified

10/10 Excellent

Karen L.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Truly a treehouse

Loved the house! Beds were very comfortable and the house was very clean and cozy. Very easy to get to and restaurants within walking distance. Definitely a keeper. Hope to come back God willing.
Stayed 3 nights in Mar 2023
Response from VrboOwner on 20 Apr 2023
Karen, we're thrilled that you had such an exceptional getaway at Serendipity Treehaus and enjoyed the cozy, well-appointed interior and close proximity to town. We appreciate you taking the time to review and recommend us to future guests, and we hope that we'll get the chance to host you again soon!
Verified

10/10 Excellent

Ellen G.

Liked: Cleanliness, check-in, communication, location, listing accuracy

R&R in the Treetops

We had a wonderful stay at this property - modern, architecturally-designed interiors - very comfortable, well-appointed, especially a terrific bed. Property management is top notch, Important note: this home has three levels - and natural stone steps up to the front door. Need to be sure-footed and able to do stairs.
Stayed 2 nights in Nov 2024
Response from VrboOwner on 31 Dec 2024
Ellen, we're so delighted to hear you enjoyed some much-needed R&R at Serendipity Treehaus and that Greybeard's customer service was top-tier. We can't thank you enough for your valuable feedback, and we're excited for your return!
Verified

10/10 Excellent

Deborah H.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Perfect getaway!

This is a sweet property. Our adult son and wife joined us so it was perfect for four. There are a lot of steps heading into the property and within the home;, so if you have any mobility issues that could be a problem. We loved the charming cottage and the location!
Stayed 4 nights in May 2022
Response from VrboOwner on 8 June 2022
Deborah, we're delighted to hear that you and your group had such an exceptional getaway at Serendipity Treehaus and loved the charming interior and convenient location. We appreciate you taking the time to share your thoughtful feedback with us and future guests, and we hope that we'll get the chance to host you again when you return to the area.
Verified

10/10 Excellent

Melissa B.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Sweet neighborhood

Nice little house and great location for exploring Black mt., Montreat, Asheville. Would be nice to have a mirror in the main bathroom. Thank you
Stayed 5 nights in Apr 2023
Verified

10/10 Excellent

Adam W.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Clean and as advertised

I didn't need to communicate much with the agency due to clear and concise instructions. House was clean and very well advertised
Stayed 2 nights in Jun 2020
Response from VrboOwner on 10 June 2020
Adam, thank you for the stellar review. We really appreciate you choosing Greybeard Rentals and taking the time to share your experience with us. We're so pleased to hear that the communication from our team was clear and obliging and that Serendipity Treehaus was as wonderful as you expected it to be. We look forward to having you stay with us again in the future!
Verified

8/10 Good

Trimeka B.

Liked: Cleanliness, location, listing accuracy

Really good experience!

Loved the location and the neighborhood! IMPORTANT: the bedrooms have no doors…none. And please note the items they state because of you are staying longer than a week- you run out of basic things like toilet paper very fast.
Stayed 8 nights in May 2023
Response from VrboOwner on 19 July 2023
Trimeka, we're delighted that you had an overall wonderful stay at Serendipity Treehaus and enjoyed the amazing location, and we appreciate you sharing your valuable feedback with us and future guests. We hope to host you again when you return to the area!
Verified

10/10 Excellent

Judith G.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Cozy & Great Location

The home looks exactly like the photos. After reading previous reviews, I was pleased to find they had added measuring cups and spoons, a colander, and a microwave. If you need special kitchen items such as a zester or citrus press, you should plan to bring your own. Beds were comfy and the fireplace easily heats the living area. The shops and restaurants in the village (a 3 minute walk) are also great.
Stayed 4 nights in Jan 2021
Response from VrboOwner on 28 Jan 2021
Judith, we're delighted to hear that you had such an exceptional getaway at Serendipity Treehaus and loved the cozy, well-appointed interior and convenient location within the Village of Cheshire. We really appreciate you choosing Greybeard Rentals and taking the time to share your complimentary feedback with us, and we look forward to welcoming you back to the area in the future!
Verified

10/10 Excellent

Jill K.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Very pleasant

This home is beautiful. It was clean, well appointed and unique. It had everything we needed and was very comfortable. With a full open floor plan and few doors, there’s not a lot of privacy. We enjoyed the beautiful porches and patio, though the neighbor was unhappy that our group of 4 was outside talking by the fire at 10:45 pm on Friday (no music). We love the location and community and would stay again.
Stayed 4 nights in May 2021
Response from VrboOwner on 1 June 2021
Jill, we're delighted to hear that you had an overall amazing stay at Serendipity Treehaus and loved the clean, well-appointed interior and wonderful amenities. We really appreciate you choosing Greybeard Rentals and taking the time to share your feedback with us, and we look forward to welcoming you back to the area very soon!
Verified

10/10 Excellent

thomas c.

Liked: Cleanliness, check-in, communication, location, listing accuracy

perfectly removed

This whole community is a design study.. there are nearby neighbors but situation of the homes and windows have been planned in such a way that you barely notice. Beautiful setting. We enjoyed walking around, being a little outside Asheville, which was super busy due to fall tourism etc. Had a nice drive on the Blue ridge parkway, thing Chimney Rock, and toured the Biltmore estate.
Stayed 3 nights in Oct 2022
Response from VrboOwner on 8 Dec 2022
Thomas, we're delighted to hear that you had an overall amazing fall getaway at Serendipity Treehaus and loved its location within the Village of Cheshire! We appreciate you taking the time to share your thoughtful feedback with us and future guests, and we hope that we'll get the chance to host you again when you return to the area.
Verified

6/10 Okay

Cristy A.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Lacks privavy

I am giving this place just okay because of the lack of privacy. There were no window treatments on the main floor or the top bedroom. I can get over the main area but the master bedroom didn’t have blinds or curtains. And the blinds in the master bathroom didn’t key out all the way so there are significant gaps at the bottom of some of the windows. Cute place and neighborhood but the expectation of privacy is a given. Had an issue with the air conditioner but the management company was prompt and great to deal with.
Stayed 4 nights in Jun 2025
Response from VrboOwner on 10 July 2025
Cristy, thank you for taking the time to share your feedback with us. We're so sorry for the inconvenience you encountered with the air conditioning, but we're pleased to hear our team was quick to respond and resolve the issue. Regarding privacy, we're sorry you felt this home was lacking. To clarify, all of the bedrooms and bathrooms are equipped with blinds that span the length of the windows, including the top-floor primary bedroom. The only exception on the top-floor primary bedroom is the French doors leading out onto the Juliet balcony, but it does not face any other homes. The homeowner was very intentional in purchasing custom blinds to help guests feel comfortable while still able to enjoy that signature Cheshire Village "treehouse" feel. I am happy to share that the homeowner is considering adding blinds to the main level windows soon to improve privacy even more. We appreciate you choosing us at Greybeard Rentals, and we hope you'll consider staying with us again so we can redeem this somewhat disappointing experience and provide you with an exceptional getaway from start to finish!
Verified

10/10 Excellent

Karen L.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Long weekend

My husband, our 2 daughters and I stayed for a long weekend. We loved the look and design of the house. We loved the showers and our 17 yr old loved the soaking tub. The weather was perfect for opening the windows when it got a little warm inside - preferred that over turning on the a/c. The Cheshire Village restaurants are within walking distance. Local grocery store is a very short drive. This is a great location - we hiked at Chimney Rock and went zip lining in Ashville. Both just short drives. We will rent this again if we return to the area!
Stayed 3 nights in Mar 2023
Response from VrboOwner on 8 June 2023
Karen, thank you so much for your five-star review and recommendation of Serendipity Treehaus! We're delighted that you and your family had such an amazing experience and had the opportunity to enjoy some outdoor adventure in nearby Chimney Rock and Asheville during your trip. We look forward to hosting you again when you return to the area!
Verified

2/10 Terrible

allyson s.

Liked: Communication, location
Disliked: Cleanliness, check-in, listing accuracy

No Heat

The home had no heat and it was 32 degrees outside. All of the smoke detectors chirped the entire time. It looked as if it had not been clean and the envelope with the tip from previous renters was still on the counter.
Stayed 2 nights in Mar 2023
Verified

2/10 Terrible

allyson s.

Liked: Cleanliness, check-in, communication, location, listing accuracy

There was no heat and it got down to 21 degrees. We almost had to leave.

There is now ay a house in the mountains should be rented with no heat. The fireplace was not adequate to heart the whole house. I was unable to even go downstairs. I am very unhappy and should get a partial refund.
Stayed 2 nights in Mar 2023
Response from VrboOwner on 2 May 2023
Allyson, we are sorry to hear that your overall experience at Serendipity Treehaus was a poor one, and we appreciate you taking the time to share your feedback with us. I would like to address the heating issue raised in your review. This home is outfitted with a sophisticated central HVAC system for heating and cooling. While the gas fireplace display gives off some heat, it is mostly ambient and not in place to heat the home. We offer a 24/7 on-call service in which the agent on duty can assist you and coordinate maintenance responses to any issues you’re experiencing during your stay. However, we do not have a record of you utilizing that service or any other communication from you that indicated issues. Should you choose to stay with us again in the future, we encourage you to reach out if and when you encounter an issue so we can resolve it or find alternate accommodations for you if it cannot be resolved during your stay.
Verified

10/10 Excellent

Patricia T.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beautiful Mountain Respite

Serendipity is the perfect mountain getaway. It’s colorful, warm and inviting. This was our first trip since the Covid Pandemic started. We were craving the mountains and were very much in need of vacation, although this trip was partially a work related one, it was so relaxing coming “home” to Serendipity! We usually cooked our own meals or picked up carry out due to the pandemic. The appliances are quality, which made cooking a joy. We thoroughly enjoyed the ventless fireplace since it was so cold outside. Another treat for me was the soaking tub, although the showers were very nice too. Loved the under the stairs lighting, colorful decor and comfortable beds!. Great location and easy access, which was a plus for us since there was ice and some snow. We hope to return when it’s warmer, so we can enjoy the outside decks and patios. It was such a treat and worth every penny!
Stayed 5 nights in Feb 2021
Response from VrboOwner on 22 Feb 2021
Patricia, we're beyond delighted to hear that you had such an exceptional getaway at Serendipity and enjoyed the colorful, inviting decor, cozy fireplace, luxurious soaking tub, and convenient location within the Village of Cheshire. We really appreciate you choosing Greybeard Rentals and taking the time to share your valuable and complimentary feedback with us, and we look forward to welcoming you back to the area soon—perhaps for a spring or summer stay so you can enjoy the charming outdoor deck and patio!
Verified

10/10 Excellent

Jana M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Lovely stay

Overall we really liked this property. As others have said, we thought it was well-suited to two of us, but maybe not so well-suited to four, even though it is two bedrooms. The bedrooms themselves are lovely and spacious, but there is no privacy, really, in the entire unit. There is also barely enough comfortable seating in the common area for two. The house is is in an area of the planned development called the Treehaus (I think that was the spelling) and the home really did feel like a treehouse, nestled in lots of trees. That made it dark, even on sunny days. The kitchen felt like a space in an RV or tiny house - we had everything we needed, but it was very compact. The little neighborhood itself if great, and we walked down to the market, the sushi restaurant and a little bar several times. It was very conveniently located near Black Mountain, which is a favorite place of ours.
Stayed 5 nights in Sep 2021
Response from VrboOwner on 14 Sept 2021
Jana, we're delighted to hear that you had an overall amazing getaway at Serendipity Treehaus and loved the modern, well-appointed interior and charming location within the Village of Cheshire in Black Mountain. We appreciate you taking the time to share your honest and thoughtful feedback with us and future guests, and we hope that we'll get the chance to host you again when you return to the area!
Verified

8/10 Good

Linda B.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Linda

Beautiful neighborhood close to everything. Well appointed home! Quiet and comfortable. Would suggest a few blinds on windows in main living area as homes are close together and did not feel comfortable for privacy purposes. No soap for bathing or dishwashing items where available upon arrival. Just went to store to purchase. Shower stopped working in 2nd bathroom but tub was available. Did not call maintenance for this. Had problems getting temperature comfortable due to high tec thermostat. Maintenance did come out to fix thermostat. Overall good stay and would stay again!
Stayed 4 nights in Sep 2023
Response from VrboOwner on 27 Sept 2023
Linda, we're pleased to hear that you had such a wonderful getaway at Serendipity Treehaus and enjoyed the well-appointed interior and beautiful neighborhood close to everything Black Mountain has to offer. We appreciate you sharing your valuable feedback and recommendations with us on how to enhance the guest experience moving forward, and we hope that you'll consider staying with us again when you return to the area!
Verified

10/10 Excellent

Nancy Z.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Black Mountain vacation 2020

Location was perfect, very close to Black Mountain, Montreat and a grocery store. This was a "plan B" vacation, after our original plans were cancelled because of COVID pandemic. Our plan was to hike and stay at the house for meals, with as little interaction with the public as possible. We had a slight snag, as the refrigerator was broken. We were notified as we were driving from Ohio to NC. We were given the option to change properties, which we declined. A dorm sized refrigerator was brought for us, along with a large cooler with ice. We were able to make due and it was only a slight inconvenience. The kitchen is nice, but small, with high end appliances. There was no microwave. A few simple additions to the kitchen would have made cooking easier (measuring cups, collander, couple more pots and pans). There was an outdoor fireplace, but not fireplace set, only a brush and cooking fork. The house is "open concept" so make note of this, if privacy or quiet is an issue. We traveled with another couple. Any conversation from main level could be heard in upstairs bedroom. Not a deal breaker, just be aware there are no bedroom doors. The house was beautiful with comfortable furnishings. We ate all meals at the outdoor table on the main level, even when it was raining. I would absolutely recommend this property and hope to stay here again!
Stayed 7 nights in Jul 2020
Response from VrboOwner on 5 Aug 2020
Nancy, we're so delighted to hear that you had such an amazing experience at Serendipity Treehaus and loved the convenient location and interior features. We apologize for any inconveniences you encountered during your stay, and we appreciate your feedback and suggestions regarding the kitchen and cooking utensils. Thank you for taking the time to review and recommend us to future guests. We look forward to welcoming you back to the area soon!
Verified

2/10 Terrible

Michelle T.

Disliked: Cleanliness, communication, listing accuracy

Find somewhere else to stay.

The house was not as expected. There were several areas that hadn’t been cleaned such as the range hood which had Wash me written in the dirt from previous renters. Upon arrival the thermostat was set at 55. We turned up the temp. Unpacked and headed out for dinner. When we returned, the thermostat had reverted back to 55. We once again changed the temp and proceeded with our night. Throughout the night it changed and dropped back to 55 making for a very cold night of sleep. Thinking maybe it was a fluke, we set the temp back up so when we returned from our day out the house would be warmed. Sure enough, we we returned it was again frigid. I messaged the rental company. She said someone would be contact us to fix it the next morning. The call never came. We played the game of turning it up and it going back down throughout our stay. We covered up and suffered through the cold nights. No one ever contacted us or checked back in ro make sure we didn’t have any more issues. I also mAde them aware that there were cleaning issues. They advised they would let the cleaning staff know. Be prepared to bundle up if you stay here. Also make sure you don’t mind the neighbors staring at you from the house next door as there aren’t any blinds on the main floor nor blinds on all the windows in the 3rd floor bedroom. The neighbors in the house next door stood in their windows watching us in the living room. This was one room we could try to stay warm since this is where the fireplace was.
Stayed 3 nights in Dec 2022
Response from VrboOwner on 10 Feb 2023
Michelle, are sorry to hear that your experience at Serendipity Treehaus was a poor one, and we sincerely apologize for the issues and gap in communication that you encountered during your stay. Follow-up is an extremely important aspect of our communication with guests, and we apologize for this unusual lapse on our end. We have relayed the housekeeping and maintenance issues to our teams to ensure they are resolved and to ensure quality control moving forward. We appreciate you taking the time to share your honest and constructive feedback with us, and we hope that you will consider staying with us again in the future so we might regain your confidence and exceed your expectations.
Verified

10/10 Excellent

Yvonne D.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Anniversary weekend

Husband and I loved this modern treehouse. Neighbors where close but we still felt secluded.
Stayed 3 nights in May 2022
Response from VrboOwner on 8 June 2022
Yvonne, happy anniversary! We're so honored that you chose a Greybeard property to celebrate such a special occasion, and we're delighted to hear that you and your husband had such a fantastic getaway at Serendipity Treehaus. We appreciate you taking the time to review and recommend us to future guests, and we hope that we'll get the chance to host you again soon.
Verified

10/10 Excellent

Brian Z.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Mtn Retreat

The house is in a great location. We enjoyed are time at Serendipity!
Stayed 4 nights in Apr 2022
Response from VrboOwner on 27 May 2022
Brian, we're delighted to hear that you had such an exceptional mountain retreat at Serendipity Treehaus and loved the fantastic location. We appreciate you taking the time to review and recommend us to future guests, and we hope that we'll get the chance to host you again soon!

About the host

Hosted by Greybeard Rentals

Host profile image
Greybeard Rentals manages over 225 vacation rentals in Asheville, Black Mountain, Lake James, and the surrounding Western North Carolina region. A locally owned and operated business for over 25 years, Greybeard Rentals team of 20+ rental specialists are available to provide 24/7 rental emergency support for any rental issues that arise. They are also available to assist with any questions you may have about restaurant recommendations, activities, and more.

Languages:

English

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