2/10 Terrible
Viktoryia
10 Apr 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities, communication
Only TWO good things about this apartment – location and size.
Everything else is absolutely horrid. WiFi only works in the living/dining room area. Ceiling air conditioning unit only covers the living/dining room area. Awfully loud neighbors upstairs who screamed all the time and moved furniture all day and all night long.
No paper towel in the kitchen. You would have to buy your own.
In the bedrooms you will find the cheapest ikea beds with extremely uncomfortable mattresses. They were so hard, it was like sleeping on the floor.
They were so obsessed about guests not clogging the toilet while the toilets barely flushed.
The worst part is the concierge company Nestor & Jeeves that manages the apartment. I booked this apartment on Expedia; thinking that I would only have to deal with Expedia. But no. Nestor&Jeeves has an awful app that never worked for me. They claim that they’re available 24/7, but they responded to our emails with a long delay or never responded at all.
Few days before our arrival, I checked their website and saw the message “We would like to inform you that a neighboring apartment is currently undergoing renovation work. This may cause noise pollution. As a result, the price of the apartment has been adjusted to compensate for any possible nuisance.” Needless to say that they failed to inform us of that and our price was NEVER adjusted.
Viktoryia
Stayed 5 nights in Mar 2024