We've rented many VRBOs + have never had a stay like this. We were very disappointed + did not think it reflected the standards of VRBO, the listing description/reviews, nor the exorbitant rate. Listing images were from the real estate listing when house was on the market, not in its current state. She charged us a very high cleaning fee yet home was filthy upon our arrival. The kitchen had dirty floors, dirty sinks with food filled strainers, dirty/food streaked appliance handles/surfaces, an extremely dirty, greasy stove/oven + dirty pots, pans, dishes, utensils we had to wash before using + created a clean station to place them in as we didn't want to mix them with the other dirty items + the cabinets were dirty. Drawers had dirty dish towels. Our socks were filthy from floors. The 1st night my niece found her sheets covered in stains + loose dirt + had to strip bed at midnight. She found a slug on the floor of her bedroom (in late Nov) + several insects. Daughter's room had so many bugs, she could not sleep in it, as before she tried many found their way to her items + bed. There were clusters on the ceiling + windows.They landed on her + her computer as she tried to work that night.We planned to grill the 1st night but grill was caked with thick black greasy soot + unusable. Counters + laundry room surfaces were cluttered.Nowhere to hang jackets bc hooks were full of clothes. When we opened the washer on Sat (4 days in) to do a load we were overtaken with a horrible odor bc they left wet towels sealed inside for days which we had to rewash.Washer was covered in black mold. So many things did not work: overhead lights, disposal, shower heads, etc. Lamps had dead bulbs + no spares. Veggies were ruined for Thanksgiving bc they froze in fridge. Many rooms were too cold. A bedroom closet had a broken elevator shaft with dangling electrical wires + very thick cobwebs. One washcloth for 8 of us. Pillows, bedding, mattresses(no mattress pads)were very old + very stained. Main door that we used multiple times a day was very difficult to open. We were surprised to find we were sharing house with another person since it wasn't mentioned in listing. We could see him through the floorboards-not the level of privacy expected nor made aware of. As we weren't afforded the courtesy of a cleaning, we requested a refund of fee + to consider if it was fair to charge us such high rates for the stay. Sent pics of conditions to VRBO. Wish we'd been fairly warned.