4/10 Poor
John G.
17 June 2022
Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
Beautiful yard- Death threats from owner
The property has a beautiful yard and kitchen has everything you need to cook. The outdoor space wraps around the neighbor's unit, so she's right beside you if you're outside at the same time.
The maid met us at the house for check-in & gave all instructions in Italian. We tried using Google translate but it didn't keep up to her.
We rented this house with my elderly parents and 2 young kids. We chose it because other reviews said it was child friendly & had a fenced yard. The stairs are open with no railing and railings in the loft are wide enough for a small child to slip through. We kept our toddler downstairs. Most of the furniture was covered in white cloth coverings or light colored pillows - not great for young kids, but all were removable & washable.
We enjoyed the stay and extended for an extra night. The maid came in several times while we were there to show us different things & accept cash for the extra night. She met us at the home & went inside when we checked out. At no point did she tell us there were any problems.
One hr after we left, the owner Ed called my phone screaming that he was going to hunt me down and kill me for destroying his house. He said even if I changed my number he would find my home and kill me. I kept asking what was going on, to send me pictures and hung up when he wouldn't stop saying "I'm going to kill you". My wife and I were really shaken up after the call.
He and his wife then sent pictures of the home with the unmade beds, dirty towels we piled in the bathroom & rinsed (not washed) breakfast dishes in the sink & small marks on some coushins. I told her I wasn't going to speak to Ed, after his threats but would calmly discuss any concerns with her. She said we didn't return the house to how it was and it would take 4 days to do laundry. I don't know if she wanted us to wash the linens? Minutes later they charged a significant damage fee on top of large cleaning fee & claimed the house was so unhygienic that it needed 4 days' cleaning. Conveniently there were 4 days before the next booking.
A few days later she said got a fine from the city b/c we didn't sort the garbage properly, but wouldn't send us a legible pic of the ticket. I tried to phone her, but she wouldn't accept my call.
We've rented many private homes in several countries and never had an experience like this.
It would be useful to have written instructions for the home and refrained from death threats to resolve issues.
John G.
Stayed 4 nights in May 2022
