Newly Renovated Vacation Home in Tuscan Hills with Private Pool Near Disney!

Hello Anna, thank you for taking the time to share your feedback. We would like to respectfully clarify that the requests made during your stay were addressed promptly, professionally, and with full attention from our team. When you reported the presence of ants, we immediately informed you that the home follows a regular pest control schedule and that no activity had been identified during the pre-arrival inspection. Nevertheless, as part of our commitment to guest satisfaction, we proactively scheduled an additional pest control service on February 17 to further ensure your comfort. Regarding the door code, our team responded as quickly as possible once all standard procedures were completed, including payment confirmation and the required guest identification verification for the reservation extension. These measures are essential to ensure the safety and security of all guests and it did not depend on us only. Throughout your stay, our team remained fully available and made multiple efforts to assist and communicate with you through all available channels. Providing real-time support is a priority for us, and we ensured you had continuous access to our assistance. For these reasons, we were absolutely surprised by your 2 star review, as it does not reflect the level of responsiveness, care, and service consistently provided during your stay. It is also important to note the review doesn’t reflect the satisfaction you mentioned when you requested to extend your stay on move again. We take great pride in maintaining our homes to a high standard and delivering a reliable, attentive guest experience. While we always welcome constructive feedback, it is equally important that reviews accurately represent the service provided and fairly represent the value of the experience! Sincerely, At Home Vacation Rentals

Hello Anna, thank you for taking the time to share your feedback. We would like to respectfully clarify that the requests made during your stay were promptly, professionally, and attentively addressed by our team. When you reported the presence of ants, we immediately informed you that the house follows a regular pest control schedule and that no activity had been identified during the pre-arrival inspection. Even so, as part of our commitment to guest satisfaction, we proactively scheduled an additional pest control service for February 17th to further ensure your comfort. Throughout your stay, our team remained fully available and made numerous efforts to assist you and communicate with you through all available channels. Providing real-time support is a priority for us, and we ensured you had continuous access to our assistance. For these reasons, we are absolutely surprised by your review, as it does not reflect the level of attention, care, and service we consistently provided during your stay. We take great pride in maintaining our homes to a high standard and providing a reliable and attentive experience for our guests. While we always welcome constructive feedback, it's equally important that reviews accurately represent the service provided and the value of the experience! Sincerely, At Home Vacation Rentals