We had to clean before we felt comfortable sleeping, showering or cooking. We have pictures of a dead bug in the kitchen, mold in the bathrooms & washing machine & rust (brownish/red stains on bedding) the floor levels & size of beds in each room is inaccurate on the description) this really messed up our sleeping arrangements. The door to the primary bedroom is missing, so there’s no privacy for the loft or those staying in the primary bedroom - which is just outside the primary bedroom… not the 4th floor as it is listed on VRBO. The beds in the rooms on the 2nd floor are both Queens FYI, not 1 king & 1 queen. They will not send you checkin info until 4PM, but then when there is an isssue, don’t expect a response. We called, left messages & called and were “disconnected”, all before 5:00PM. Some questions were NEVER answered. The response we did finally get about the broken door and description inaccuracy were finally answered about 10:30 AM the next morning once we had started calling VRBO directly. Vrbo did refund their fee to us because we sent them video proof of the inaccuracies & filthiness of the townhome. Pensacola Beach Properties did promise to contact maintenance about the door issue but NONE of our issues were ever resolved. I was promised a phone call from a manager the day before checkout…haven’t received one yet. Doubt we will. Due to the inaccuracies, the inconvenience the filthiness & the loss of time, we have requested a partial refund. We’ll see.