We had a very strange experience with this property management company. They let our Vrbo reservation lapse, so we had to book twice. Check-in is very odd: keys for all leased properties are in envelopes with folks' names in a common lock box (that has a shared code) at their office, a few miles from the property. Not sure why keys couldn't be in individual lock boxes at the actual units. Nobody was in the office during check-in or checkout. I never spoke to anyone from Massanutten Vacation during our stay. Combined with some cleanliness/quality control issues, it felt like the management company was only staffed part time.
Overall, the unit is nice. The view is fantastic, as advertised, and the house is spacious. It's not in bad shape, but we ended up sharing with the management a list of minor things that added up to us just never feeling quite comfortable.
- can't lock deadbolt from inside
- kitchen counter, cookware, dishes all dirty
- sink smells
- no dish soap, sponge filthy
- fridge makes an incessant clicking sound, all day, all night
- carpet stained and dirty
- first light in master doesn't work
- tub in master doesn't drain unless manually held open; fills instantly while you're showering
- mildew on shower curtains
Property manager Laresa responded after our trip and was very apologetic. She says the cleanliness and maintenance issues will be addressed.