4 BR / 4 BA close to East Hampton and Sag Harbor Villages

A written house manual is emailed to guests 1-2 days prior. This guest failed to read the manual - even after she was asked to do so over the phone - and didn't follow house rules, including having more people staying at the house than the allowed maximum of 6 adults. She bought air mattresses to try and sleep people in the basement which is not intended as sleeping quarters. Space heaters are provided - and noted in the house manual - for the basement which tends to stay in the 60s. But as a finished den with workout area, it's against certificate of occupancy for anyone to sleep there. The basement is not advertised as sleeping area in the listing. This house has reviews from 2024 by guests who stayed as long as 1 month without issues with drawers or hangers. As for the oven, she called after she set off the smoke alarm and had to be told smoke alarms will go off once she airs out the room. She didn't use over the oven fans which had to be pointed out to her over the phone - has never been an issue for people with any common sense. Then she complained about how expensive the house was - for July 4 week in the Hamptons?

She first lied and said she was not bringing pets. Then she lied and said the guinea pig was not theirs but a neighbor's. When I said the reservation would be canceled due to violation of house rule, she said "but I live on the Upper East Side and my daughter goes to private school." If you attempt to sneak in a pet without prior approval, your reservation will be canceled 100% of the time even if you "live on the Upper East Side."