4/10 Poor
Jim T.
29 Oct 2023
Liked: Cleanliness, location, listing accuracy
Disliked: Check-in, communication
Flummoxed in Florence
The positives: great size, comfortable appartment in a sensational position.
The negatives: communication with owner and check in process was poor at best. Despite numerous rounds of communication with the owner regarding checking, even right up to the morning prior of our arrival at the confirmed time, we arrived to find the apartment still in the process of being cleaned and we were told could we go for a coffee for an hour and come back. We couldn’t do this as we had to change immediately for an event, where we were then bundled into one of the bedrooms that were ready to get changed. By the time we came out the cleaners had gone, taking one of the set of keys with them. We arrived home after our event and had to make up the other bed and find the linen/blanket. We tried numerous times to get the second set of keys from the owner but never received them. In fact the customer service was poor. There was no nowhere you could hang shirts or suits, suit jackets.
Jim T.
Stayed 3 nights in Oct 2023