Pool / Spa
Check-in: 3:00 pm
Check-out: 10:00 am
100% refund if cancelled at least 60 days before arrival date.
My stay at Bel Air, Lorne
Overall it was a nice, comfortable stay.
Aircon for the would be a good addition. Two pillows would have been great per person. These are only constructive come for improvement. Overall a very good product. Thank you!
Thanks for your comments and pleased you enjoyed your stay. There are extra pillows in the wardrobe in each bedroom. The main living area has aircon and bedrooms do not normally require it as it generally cools down at night in Lorne and opening the windows usually provides sufficient cooling. I believe it got to 41degrees on one of the days of your stay which is exceptionally hot for Lorne.
Look forward to having you stay again in the future.
Great Family getaway acommodation
Spacious apartment/house- for family of varying ages. Comfy beds, generous sized kitchen, living area, bedrooms & bathrooms. Great outdoor living areas with daily visits from beautiful birdlife on verander. Ideal location, in walking distance to shops, restaurants & beach.
The property is in a fantastic location with an easy walk to shops and restaurants. It was very clean and well appointed and the kitchen was equipped with everything you would need for a long or short stay. The kids loved the separate rumpus room downstairs and it was great to have free WiFi and Netflix. It has a lovely private aspect with water views. Noel was kind enough to give us a late checkout and can’t wait to come back for a longer stay.
Jen and Neale
Below the usual standard of Stayz
Our first experience was the lack of information provided by The property manager was that no access code was provided. Notwithstanding 4 emails we had to contact Stayz to get the manager to provide this information on the day we were to access the property. No apologies were forthcoming. The property was dirty. We had to hire linen and make our beds. Unfortunately the linen was stained and had to be replaced the following day. The bedding was stained and damaged. The whole house was unclean with spiders and spiders' webs everywhere. There were very little inclusions i.e. coffee, teas, soaps, shampoos, body wash, etc. Having spent the last 3 weeks travelling and staying in Stayz properties this property rates zero and falling.
As is standard practice with all our bookings key collection details were emailed several days prior to the tenant's stay. A message was then received from Homeaway the morning of check in to advise they hadn't received these details and the tenant was immediately phoned and provided with the check in information.
As is the case with many house rentals in Lorne linen can be hired from an external company as an extra. The tenant contacted us on Sunday evening to report they were not happy with the standard of the hire linen. The hire company was immediately contacted and offered to change over the linen the following morning and a text was sent to the tenant advising of this and offering a full refund for the linen hire. The company later advised that they could not find any obvious stains on the linen or associated bedding.
The property was also thoroughly checked by ourselves the day before check in and there was no evidence of spiders or the property not been up to the normal high standard of cleanliness. The cleaning company that we use do a lot of the holiday rentals in Lorne and are one of the best available. Basic supplies are provided including soap, dishwashing and cleaning supplies and tea and coffee satchels. We have been renting this property on Stayz/Homeaway and Airbnb for a number of years with regular rebookings and it is disappointing to receive such an unreasonable review when the property normally receives 4 and 5 star ratings on both rental sites.
Lots of stairs
Loved the view, but the cost of that was the stairs. Be aware of this when heading out to the restaurant which are so close by. You need to be sober enough to climb back up them. Nice open living area. Did not find the beds comfortable at all. These things were minor, great spot and really enjoyed the stay.
Thanks for the review and yes a lot of places in Lorne do have stairs if you want a view. Look forward to having you stay again in the future.
Very nice . Returned client
Very nice accommodation in a great location