Prinsenboat Studio, house boat on the 17th centuary Prinsengracht of Amsterdam

Dear guest, I think it is a good thing you still travel, like you said, a couple in their 80ties but I am afraid you are confusing the responsibility of the property/property owner with your own responsibility which is reading the description of the property you rent. Also there is a difference between things which are out of our reach: rules of the City of Ams, explained in the description of the listing, as not being allowed to have a kitchen in the B&B. Your complaint; dishes in the bathroom The fact that there is no kitchen but a breakfast bar is clearly stated in the description of the Studio in the listing as well under the chapter kitchen in the listing. Your complaint; The owner lives in his half of the boat You clearly do not understand the concept of a Bed and Breakfast; a B&B is part of the property where the owner also lives. Else it would not be a B&B. Also here the City of Ams obligates the owner of the B&B to live there. Of all your complaints the only thing which has directly to do with the boat is the stairs to the boat, 3 steps, a fact which is also informed in the listing. To conclude; I certainly do think we do not deserve your bad review. My advise to you; when renting a property, please read the description. Last but certainly not least; you forgot to mention we were able to forward your check in from 15.00, our regular check in time, to 10.15 so you did not have to drag around your luggage. A fact you were really concerned about. Best regards, Peter

Thank you for your review. You were very nice guests but I would like to clarify a few points with regards to your review; 1."Mix up" at check in: you were waiting outside for somebody to meet you outside. In the email with all the information, about arrival time and check in, it says; please ring the bell.... There is a big sign next to the entrance which says BELL.... 2. "No soap, shampoo provided": It is prohibited by law in The Netherlands to provide small hotel bottles of soap, shampoo etc. Which is because of sustainability and personally I think a very good thing. Too much plastic, too much pollution!! This is explained the our famous green welcome book. 3. "No coffee": It is very clearly stated in the listing on VBRO; we do not provide breakfast, neither do we provide breakfast items.