Waterfront Walden's Creek•Hot Tub•Deck Firepit•10 min from Pigeon Forge 2b/2bath

Tell me I did not read or look at photos without telling me I did not read or look at photos and leave 3 stars.

We’re sorry to hear that your stay did not meet your expectations. As soon as you reported the issue with the hot tub, we promptly contacted our cleaning team, and someone was sent out the same day to address it. At that time, you also mentioned dog hair on a bed cover, which we were prepared to correct during that same visit. We take cleanliness seriously and aim to resolve any concerns immediately when notified. However, after that initial communication on the day of your arrival, we did not receive any further messages or complaints during the remainder of your stay. As for the refund, we explained that any refund decisions are handled directly by the booking platform. In your case, the platform denied you for two reasons. We submitted the cleaning report prior to checking in to the platform. This link provides pictures of every part of the home showing its clean and ready. Including Hot Tub and beds. Secondly, the additional information and complaints were submitted after your stay had ended, not while you were still at the property. We do our best to respond quickly and address concerns during the reservation, and we appreciate all feedback that helps us improve. Thank you for staying. We wish you the best.

Thank you for taking the time to share your detailed feedback. I’m sorry to hear about the issues you experienced during your stay. We wished you had reached out so we could solve any issues. Briefly, we are on a monthly preventative pest control plan. I am unsure of why you thought the floor is unstable. The tiles in the bathroom are peel in stick tiles so would not be able to cut yourself. I have address the fans, broom and pillow case with the cleaners. We only provide enough for 6 people and not 8. Our occupancy is limited. The pots and pans are stainless and have been replaced this year. The sulfuric smell is in the listing, most people don't notice once inside but few do so we like to let people know the possibility. The Roku works all the time unless there is no wifi. I believe you had no issues with wifi. Thank you again for staying. We are immediately addressing concerns that are grounded in truth and fact.