6/10 Okay
Jennifer B.
12 Mar 2024
Liked: Cleanliness, location, listing accuracy
Disliked: Check-in
Disappointing for the price point
I wanted to love this stay. Ok for the pros....This place is in a great location in Jacksonville beach walking distance to the beach and close to Neptune, Ponte Vedra with plenty of restaurants and bars near by. The interior is lovely and clean.
These are big deal breakers I wish I had known upon booking:
The check in time is 4pm and they will offer early check in but you have to pay extra. In all of my years staying at Air B&B and VBRO's I've never been denied a free early check in as long as the tenants were out and it was cleaned. I asked for a 2pm check in and paid the $25 in order to get in to take a Zoom meeting. Coming from the airport, I needed to get settled and needed a quiet place to "land" so I paid the fee.
It turns out, I got denied early check in, with no reason day of, well after my Uber dropped me off in the rain and the code to unlock the door repeatedly didn't work. I messaged and called Nomad Hospitality to see why it wasn't working and only after it was too late (and I missed my meeting) did they inform me that they denied the early check in ---this is the same company that offered me early check in payment link the day or two before so that left me extremely bewildered and frustrated.
Check out was 11am promptly. That's 19 hours for $350 1 night stay. I asked for a 12pm check out given I had another meeting in the AM and would not have enough time to pack up after. DENIED. Little things could have been done to accommodate a much better experience.
Jennifer B.
Stayed 1 night in Mar 2024